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Message Management

IQ makes it easy to analyze, track and respond to the thousands of incoming messages Congressional offices receive each day. Whether it's phone call, social media dialog, emails, letters, or even office visits—IQ keeps track of every interaction you have with the people you serve.

Co-Edit Form Letters

Introducing IQ Co-Edit, a new feature that allows two or more users to co-author form letters in IQ. Co-Edit is convenient and secure, allowing multiple users to write, edit, and communicate with other staffers at the same time no matter where they are. Contact your ITC if you have any questions about getting started!

Advocacy Mail Management

Mail campaigns from large advocacy groups like AARP represent a significant portion of most Congressional offices’ inbound mail volume. The IQ Campaign Finder is a proprietary tool that automatically analyzes and groups inbound messages based on percentage of common text found in each message. Once IQ recognizes an advocacy campaign, it suggests a response based on subject matter and previous correspondence, and then allows you to either respond en masse with a pre-approved form letter or simply save the campaign for your records. Once an advocacy campaign has been identified, you can create rules to automatically handle similar campaign messages in the future, saving you both time and energy.

Filtering and Sorting

The intuitive filtering options found throughout IQ give you the ability to sort and manage your office’s inbox by date, issue, approval status, incoming method, and more. Not only does IQ continually analyze and sort your incoming mail, it also tracks your responses and can even suggest language based on how you have replied to similar messages in the past.

Version Control and Approval Process

IQ ensures consistent and accurate messaging through a series of customizable controls and permissions settings. Dynamic routing in IQ makes it easy to collaborate with colleagues and gain approval on outbound messages. IQ’s smart design and search functionality puts all pre-approved documents and form letters at your fingertips.